Keeping your details safe

If you choose to provide us with your personal information on the Web, we may use it to better understand and improve on the services that British Gas New Heating (t/a British Gas), other Centrica Group companies and its website offers. In addition, if consent is given, you will be added to our private mailing list, which we will use to provide you with the latest information and promotional offers.

  1. We do not sell any personal information to other companies or third parties.
  2. We do not use your name, address, email address, or phone number to deliver Internet ads or unsolicited mail.
  3. If you are part of our mailing lists, we will always have a clear mechanism for you to remove yourself from future mailings.
  4. Wherever your personal information may be held within bghn.co.uk or on its behalf, we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure.
  5. We are committed to privacy and are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. If you have any comments or questions regarding our Privacy Policy, please contact us at admin@bghn.co.uk

By using this Web site, you consent to the terms of our Privacy Policy and to our processing of personal information for the purposes given above.

Note: This Policy only applies to this Website but not to the websites of other companies, individuals or organisations to which we provide links. You should refer to their privacy policy for information on how they collect and process personal data.

What information will be requested?
How will it be used?
We take your privacy seriously. Whilst giving us feedback personal information will be requested such as your email address. Our aim is to understant what you want from the Website and to improve our services to you.
A cookie is a piece of information that is stored on your computers hard drive by your web browser. On revisiting the website the server will recognise the cooke, giving information about your last visit. Cookies do not store or reveal any personal information about you. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. Prohibiting the use of bookies will lose your website preferences.
Disclosing Information
We may allow other people and organisations to use information we hold about you (including other Centrica Group companies such as those using the British Gas, Scottish Gas and Dyno Group brands) for the above purposes in section 1 and:
  • If we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes;
  • As part of the process of selling one or more of our businesses;
  • To help to prevent and detect debt, fraud, or loss;
  • As part of current or future legal action; and
  • As part of government data-sharing initiatives, for example, those designed to help stop fuel poverty (where people cannot afford to pay for heating and electricity).
Disclosure to outside parties
We do not pass, sell, trade or rent personal details entered on this website to others.
You agree that you do not and will not consider anything in this privacy policy being a breach to any of your rights under the telecommunications (date protection and privacy) regulations 1999.
We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect ourselves or our users. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning Your use of the Website, and that use is deemed by Us inconsistent with these Terms and/or the Additional Terms.


Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again so it can recognise you as a return visitor and improve your experience.

The cookies used on our websites are classified based on the International Chamber of Commerce (ICC) guide for cookie categories. We only use cookies from the "Performance" category which collect information about how you use our website.

There is nothing especially secret about the information gathered by cookies, but you may be concerned that your web behaviour is being used to target you for special offers. For transparency we provide a list of our third party tracking cookies with information about how to opt out of them if you wish.


Google Analytics
Google Analytics service offered by Google that generates detailed statistics about the visitors to a website. Their cookies are used to store details how long a visitor spends on a website and where they came from.

The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

More details on our cookie policy are available here.


Customer Feedback and Complaints

We welcome Your questions and comments about privacy issues. Should You have such comments or have a complaint about how We are using Your personal data, please get in touch.


Please check back frequently to see any updates or changes to our Privacy Policy.




This site uses some unobtrusive cookies to store information on your computer.


By using our site you accept the terms of our Privacy Policy.

Read More